Warranty - We stand behind the quality of our products and Lifetime Warranty—Because we care.
- Effective May 1, 2024: All Leofoto products purchased after this date are eligible for our Limited Lifetime Warranty.
- Exception: Electronic products are covered by a 1-year warranty.
- For purchases made prior to May 1, 2024, Leofoto products come with a Limited 10-Year Warranty.
- To avail of warranty services, kindly submit all requests along with a valid receipt dated after May 1, 2024 to info@leofotousa.com. Our dedicated team will promptly assess your claim and facilitate repair or replacement as necessary.
- Limited for purchases made on Leofoto USA official stores: leofotousa.com / leofotooutdoors.com, Leofoto USA on eBay, Leofoto USA on Amazon, Leofoto USA on Walmart, and Authorized Leofoto USA Dealers.
- Warranty Exclusion - The Leofoto USA Warranty does not apply to any products purchased from resellers other than the authorized stores listed above. The Leofoto USA Warranty does not cover loss, theft, deliberate damage, or cosmetic damage that does not hinder the performance of the product. The warranty does not cover normal wear and tear, such as replacement of tripod leg shims or other spare parts resulting from regular use. Additionally, lost parts, such as missing legs, are not covered under warranty.
- For further assistance or to inquire about purchasing replacement parts, please contact us directly.
- International destinations outside of the United States will be subject to an international shipping fee for warranty claims.
- The Leofoto USA Service Center can provide services for the products purchased from unauthorized sellers for a service fee.
- To file for a warranty claim, please contact us at info@leofotousa.com with a Proof of Purchase and a detailed description of the issue(s) with pictures if possible.
WARRANTY CLAIM: If the product qualifies for Leofoto USA's Warranty, please send the defective product to the Leofoto USA Service Center at the address below. Once the Leofoto USA Service Center receives and inspects the product, a replacement may be issued within 2-3 business days.
Leofoto USA Service Center
201 James Dr E
St. Rose, LA 70087
(504) 507-0578